Are you interested in the world of CRM and direct marketing? As a fresh graduate or junior professional you are looking for dynamic and communcative tasks? Do you speak Slovenian and English fluently? This position is made for you!Our client, with a stable international background, is looking for a new talent for their Contact Center team. Benefits :Competitive salaryCafeteria benefit (after probationary period)Home Office (after probationary period, office attendance only on Mondays and Fridays)During onboarding you will participle in a 1-month side by side training which will give you deep insight to our client’s campaigns, processes.Company events (Christmas parties; team-building meetings)Supportive, calm atmosphere, monthly Cake FridayLong-term employmentRelocation package Responsibilities :You will be a member of a small however cooperative team which serves the clients of a automotive company in Slovenia. Your duties will include dealing with the incoming email, phone requests and complaints.You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails. (We do not deal with direct sales and cold calls!)Handling incoming questions and requests via phone, email and chatRecording and administrationGathering further information from the external client’s dealer network and competent departmentsPreparing and submitting customer information responsesMaking outgoing customer service calls, such as Data clarification, customer satisfaction and event-related callsLead Request handling and Follow-up calls Requirements:Be a Slovenian native speakerIntermediate English language skillsAt least upper secondary educationExcellent verbal and written communication skillsPrecision, independence and reliabilityGood Computer and MS Office skillsFirm knowledge of Virtual Call Center and/or MS Dynamics software is a plusExperience in the automotive industry is a plus
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