Senior IT Specialist@Trax Job description: Trax is looking for a tech-savvy, independent and highly motivated Senior IT Specialist to join our team! Professional skills: Years of experience in IT support or a related field (*****), Knowledge of various SaaS applications and cloud-based technologies (*****), Familiarity with hardware, operating systems and best-practice troubleshooting methods (*****) Personal skills: Ability to work with stakeholders at all levels, Strong analytical and problem-solving skills, Ability to handle high-pressure situations and manage multiple tasks simultaneously Qualifications: (No qualification required)) Language skills: Hungarian(Native)) és, English(Fit for negotiation)) Responsibilities: Support and troubleshoot end-user incidents and requests, including hardware and software issues, Provide multifaceted support through tickets, direct messaging, calls, and in-person, Investigating and resolving complex technical issues & serve as a point of escalation for Tier 1 support technicians, Manage and own the entire new hire and terminations process from IT point of view, Asset management: maintain IT asset lifecycle, inventory management, and record accuracy in our ITSM platform, Knowledge management and process improvement: create clear and comprehensive documentation, including functional specifications and use cases A cégről Our product: Rebooting retail for the digital age At Trax, our mission is to help brands and retailers harness the power of digital technologies to enable the best shopping experiences imaginable. Our platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Our mission: Powered by leading technology and proprietary data, Trax connects brands, retailers and shoppers, setting the standard for retail excellence.
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