Inside Sales Manager

You play a central role in the sales process and are the first point of contact for our customers. You are able to translate customer wishes and expectations into commercial successes. You know how to excite the customer and, through your service-oriented approach, build sustainable relationships with them. You think in terms of possibilities and opportunities. As a key player, you connect customers and projects to the right people within our organization.
 

1. Customer Contact (e.g., by phone, email, via the website)

• Advising customers on products and possible solutions. Identifying the precise question and needs of the customer in a friendly and correct manner.
• Preparing, elaborating, and following up on quotes and offers.
• Monitoring the progress of outstanding orders with suppliers and distribution partners.
• Ensuring proper and correct handling of complaints or problems.
• Maintaining the customer database (CRM) with all relevant address and contact information obtained from orders and phone calls.
• Maintaining contact with suppliers regarding quotes for special items or large quantities.
• Thinking creatively and actively about ways to improve (internal) processes and add value to our propositions.
   

2. Order and Sales/Customer Service Process

• As an Inside Sales Agent, you provide commercial support and play a key role between (potential) customers in Belgium/Luxembourg and the internal organization.
• The Sales Agent is responsible for sales support tasks, including the correct handling of orders/quotes from A to Z and processing incoming requests.
• You are the point of contact for customers and account managers.
• Handling incoming calls, ensuring the sending of quotes/documentation, and following up.
• Acting as the first point of contact for customer complaints and returns, ensuring proper (internal) follow-up in collaboration with internal responsible parties.

• Graduate-bachelor or equivalent through experience, preferably supplemented with a technical/commercial education.
• 4-6 years of experience in a similar role.
• Work experience within a trading company and affinity with technology and logistics is a plus.
• Good knowledge of MS Office, CRM applications, and order systems.
• Good communication skills in Dutch and French, both spoken and written, and good knowledge of English.
• Good time management and appointment planning skills.

• Hybrid work organization where you can work from home 2 days a week:
• Our employees receive 23 days of vacation per year
• Work location: We offer a modern company building in a central location with excellent transport connections
• Competitive salary and meal vouchers of 8€/day
• Career and development: As part of the Haniel Group, you have access to a cross-company network and individual training (training courses, seminars, lectures, etc.). A further training budget is available to you
• Sustainability and social responsibility: We actively promote and reward the environmental awareness and social responsibility of our employees

Apply via "Jelentkezem" button underneath!