Group IT Helpdesk / ERP Support

Purpose of the Role:
Our company is currently looking for a new employee to join the IT group of the Mageba Group, based in Nyírtelek (Hungary). The new colleague will be based at our Nyírtelek site, with occasional remote access from home, under the professional guidance of the Group IT Group Manager.
The training of the colleague will basically take place in Nyírtelek, face-to-face and online, but will be required to undertake occasional training periods of a few days, up to a maximum of 1 week, at the Group's headquarters in Bülach.
The ideal candidate will be flexible enough to undertake occasional short secondments to the Group's European subsidiaries.


Main Task & Responsibilities:

• Providing 1st and 2nd level day-to-day support activities and identifying, analyzing and solving hardware, software and service issues, 
• Giving competent support, advice, and supervision for ICT requests and needs
• Maintain the Servicedesk, diagnosing ICT issues and liaising with the ICT team
• Installing, configuring, testing and maintaining operating systems, application software and system management tools 
• • Overseeing data integrity and consistency within multiple ERP applications,
  • Providing knowledgeable support in process- and data-related topics of ERP systems to end users on level 1-2 and escalating more complex problems,
  • Identifying and investigating ERP system issues and supporting IT department in solution appliance

Qualifications:

• Successfully completed education/training in computer science
• At least 2 years of professional experience in a 1st level support ICT Servicedesk function, 2nd level experience is an advantage
• Proficiency in Microsoft Windows 11 and Office 365 applications & Azure Active directory
• Strong analytical and problem-solving skills
• Familiarity with background and functionality of ERP systems (especially Microsoft driven)
• ITIL knowledge with respect to incident and service request
• Highly customer-oriented personality and good team player
• Very good English skills (verbal and written) and at least basic German skills

 
Hard Skills:

• Problem solving
• Assertive communication (oral & written)
• Function specific know-how
• Product knowledge (M365 & D365)
• Solution & goal orientation

Soft Skills:

• Attention to detail
• Drive to learn & grow
• Flexibility / Adaptability (managing change)
• Customer Service
• Time Management

Special Requirements:

• flexible working hours to support global staff (incl. evening / weekends if needed),
• Friendly & Supportive
• Goal and solution as well as employee oriented,
• driving licence,

We offer a competitive compensation package and training opportunities to support your professional development.
Join our dynamic team in driving innovation and delivering exceptional solutions!

mageba Group is a global leader in developing, manufacturing, and supplying structural bearings, expansion joints, and other high-quality components for bridges, buildings, and infrastructure projects worldwide. With a history of innovation spanning several decades, mageba is renowned for its expertise, reliability, and commitment to excellence.
Join the mageba Group IT Team
As a mageba Group IT team member, you will contribute to our ongoing innovative software solutions, will be first contact person for any group wide related IT Helpdesk topic, support our ERP system, you will be responsible for User & Asset Management, support HQ IT in several tasks locally, remotely or directly, be the man in the middle for users and IT Department.  Our team is dedicated to leveraging cutting-edge technologies and fostering collaboration to drive impactful digital innovations across the organization.

English photo CV with salary requirements.