Customer service engineer

• Recording customer complaints and corrective actions (QOS)
• Coordinating customer audits
• Evaluating service information per customer
• Handling and presenting customer complaints to the customer
• Customer PPM report based on QOS
• Supervising outgoing goods inspection
• Continuously monitoring production in relation to customer products
• Analyzing root causes, following up on corrective and preventive actions, and evaluating their effectiveness
• Coordinating the implementation of corrective actions
• Preparing and actively participating in customer audits
• Training and educating quality inspectors (IQC, IPQC, OQC)
• Initiating actions to reduce scrap rates
• Keeping customer-specific requirements up to date

• Higher education in a relevant field and at least 3 years of relevant experience
• System-oriented thinking
• Active English language knowledge (spoken and written)
• Customer-focused approach
• Logical, analytical mindset
• Ability to work under pressure
• Technical aptitude
• Willingness to travel abroad occasionally

• Relevant experience in leading automotive projects

• Multinational environment
• Diverse tasks
• Young, flexible team
• Professional development opportunities
• Competitive salary

• Canteen
• Parking

Shinwa Hungary Precision Kft. is a multinational company that has been operating steadily for 26 years, primarily engaged in plastic manufacturing and producing almost exclusively for export. It is a member of the JVC KENWOOD group.

If you recognize yourself in the job description and are interested in the position, please apply with a Hungarian and English CV including a photo through the Shinwa Hungary Precision Kft. HR department by clicking the "Apply" button.