Welcome and acknowledge all guests according to hotel standards
Anticipate and address guests’ service needs
Process guest check- ins by confirming reservations, assigning room, issuing and activating room key
Supply guests with directions and information regarding property and local areas of interest
Process all payment types such as room charges, cash, checks, debit, or credit
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Assist in the preparation of work schedules, ensuring efficient operation of the Front Desk
Manage, monitor and improve the operational effectiveness of Front Office to provide a consistently seamless guest experience and comply with Hotel guidelines
Ensure departmental standards are being adhered to, taking appropriate action on areas that require attention and address any reoccurring issues
Assess problems or guest complaints or situations, taking proper, prompt, corrective action, ensuring the best possible satisfaction to our guests
Requirements
Previous Front Office experience preferred, especially in a luxury environment of at least 2 years
Knowledge of OPERA (or equivalent PMS) and experience in cashiering are preferred
Fluency in English language as well as Hungarian language
Excellent problem- solving skills
A sincere willingness to provide an excellent service to guests
What we offer
Competitive compensation and benefit package
Monthly public transportation allowance
The opportunity to engage in diverse and challenging work
Supportive team and a pleasant atmosphere
Company info
We are looking for experienced Assistant Front Office Manager colleagues for our four-star and five-star hotels in the city centre.
How to apply
After clicking on the ’Apply’ button don’t forget to attach your cv.